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Contact & Crisis Policies

Updated September 2023

Clinicians will provide you their contact information and are available via phone, text and email for the following situations:

  1. Scheduling
    1. Cancellation, rescheduling, being late to an appointment, needing the link for telehealth
  2. Requests for paperwork
    1. FMLA, Diagnosis letters, etc
  3. Emergencies
    1. If you think you may need to get a higher level of care from the Emergency Room, EmergencyServices, Police, etc. and/or need to speak to your therapist in the next 24 hrs or you will have to go to the ER).
    2. Letting your therapist know you have gone to the ER or Emergency Services, and/or you are being hospitalized or discharged. The clinician can potentially be available to talk to theemergency treatment team if needed/consented to as appropriate.

Keep in mind that these modes are NOT HIPAA protected, so please leave your information at your own risk/consent. We do offer secure, HIPAA compliant messaging through Simple Practice. 

Also, your clinician will try to respond in 8-12 hours but that cannot be guaranteed.
If it is an emergency that requires immediate attention or cannot wait 12 hours, please call 911 and/or go toyour local emergency room/emergency services to ask for a mental health assessment.
Your clinician will not do any therapy or processing outside of session or over text or email. They will also not engage in any socializing, as well. If you are wanting to send updates, etc. between sessions to your clinician, you will need to explicitly discuss this with them and both agree on it. Out of respect for our clinicians work life balance, if your clinician agrees to these updates, they will wait until the start of your paid session time to read it. Otherwise, phone/text/email outside of session should be kept to what is outlined above.
If you are texting or emailing your clinician about therapy related things, we will only assess safety to determine if we need to have a video session with you to explore the need for a higher level of care or safety plan. If you are reaching out to your clinician in time of a crisis, the clinician will talk to you to assess if you need a higher level of care or a safety plan. Either way, it will be a billed session (inincrements of 15 min). See Crisis Protocol below for further details.


You can reach out to your clinician in an emergency, as defined below:

  1. You are in active danger or threat of harm
    1. You are actively planning to hurt yourself or other people
    2. You’re having active hallucinations, delusions, paranoia, etc. that are putting you at risk
    3. You are not able to take care of yourself (not eating/drinking for days, not taking medication as prescribed and creating risk/harm, etc.)
    4. When in doubt- you can reach out and ask but the clinician will assess the situation to offer next steps as outlined below
  2. When you reach out it will be to either:
    1. to see if you need a higher level of care (Emergency Services, ER, Police, Hospitalization, IOP,etc)
    2. Create a safety plan with your clinician.
    3. OR to request an extra session if you feel like it will help process the event to avoid a higher level of care. Clinicians will do their best to offer their next available times, but this cannot be guaranteed that it will be the same or next day.

When in doubt, if your clinician does not respond immediately or in an emergency, contact 911 and/or go to your local emergency room/emergency services and ask for a mental health assessment.


If you need to contact emergency services the numbers are as follows: